Top 10 Customer Service KPIs: How to Evaluate Your Live Chat Team Performance
Customer Service KPIs & Metrics See 18 Top Examples With more companies turning to AI, it’s important to understand the relevant KPIs for virtual agents. An article in the Los Angeles Times has referred to customer service agents as the “punching bag” on the front lines. The article focuses on the airline industry, but I …
Top 10 Customer Service KPIs: How to Evaluate Your Live Chat Team Performance Leer más »